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Staircase Specialists

Address:

Theresa Spinks,

Hobson Industrial Estate,

Newcastle,

NE16 6EA

 

Phone:

01207 272 770

 

Email:

sales@theresaspinks.co.uk

Contact us

 

Whatever your requirements, Theresa Spinks promise to give you our full attention. Please contact a member of our team to discuss your needs and arrange a free quotation.

Terms and conditions

Timbers

Stairparts and balustrading from Stairparts Direct are made from solid timber except where stated. Please note that some timbers are laminated. This means that they are made from more than one piece of timber. This does not affect the quality of the item you are purchasing and we try to colour match to the best of our ability. This is standard practice on larger sections of timber. As a result there are sometimes colour variations within the finished piece

 

Delivery Periods

Delivery periods depend upon the products you order. We prepare each order individually. This takes approximately 48 hours, depending on the size and make up of the order. We aim to deliver in stock items within 5 working days. If any part of your order is not in stock, we will advise you of a delivery date.

Please note that we manufacture many of our stairparts to order and will normally send your order to you in no more than 14 days. Rest assured that we work to strict deadlines and endeavour to adhere to all quoted delivery dates. You will always be emailed with an expected delivery date and will have the option to cancel your order if you would rather not wait.  

An additional carriage charge will be levied if a delivery is attempted but no one is there to receive it. The carriers will attempt to deliver over the next working days then return the goods to us. You will have to then pay to have the goods delivered again.

 

Delivery

A standard delivery charge of £19.95 will be added to all orders and will be shown on your order prior to your confirmation and acceptance.

 

Delivery is to mainland United Kingdom only, all other locations such as Channel Islands, Isle of Man, Northern and Republic of Ireland, Scottish Isles and Highlands etc a surcharge will be added. You will be contacted to agree and pay this extra charge. If you do not agree to this charge a refund will be made.

 

We will e-mail or telephone you confirmation of your order and let you know

what day your goods will be delivered. Please note, we have no control over the times the goods are delivered.

When you receive your delivery please make sure that all your parcels are there, intact and in good condition before signing to accept the delivery. We cannot replace items or parcels that are missing if you have signed for them.

Please also make sure that you date and time the delivery ticket or drivers paperwork. If you are unsure about any item please sign for it damaged and notify us as soon as it is practicable but no later than 48 hours to report any damage. Any item(s) that have not been signed for as damaged on arrival will not be replaced.

 

The Company shall not be liable in any way for any direct or indirect loss, damage or expenses (including but not limited to loss of profits and liability to third parties) suffered or incurred by the buyer as a consequence of any delay in dispatch or delivery.

 

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day Quality guarantee.

 

Returns

It is essential that goods are returned to us in good condition and packed appropriately in the original packaging.

A restocking charge of  20% will apply. The original delivery charge will not be refunded. The cost of returning items will be paid by the customer.

Goods may not be returned after 30 days from receipt.

We will not refund any returned items made to your specification using our bespoke service unless the item is incorrect. Any faulted items will be replaced.